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Words & Phrases to Avoid in Your Customer Service Communication

This month, we’re focusing our efforts on the two words that make every business owner cringe: customer service. From customers losing their cool to those who ask 27 random questions that have nothing to do with your business, knowing what to say in customer service communications can be tricky at best (and insanely frustrating at… Read More »

Customer Service Horror Stories and How to Handle Them

Regardless of how much you plan for this, plan for that (plan for everything), there comes a time in every wedding planners’ career that it hits the fan. From miscommunication, acts of god, and things that are just out of your control, your job, then, is to provide the best customer service you can. So… Read More »

What to Do When a Client is Upset With You

As wedding planners and professionals, we tend to deal with people who are at a…shall we say heightened emotional state? Even the smallest snafu can send engaged couples over the angry-customer edge. And, when we receive that pushback or negative feedback from our couples, it’s no surprise that we can feel attacked and want to… Read More »

Why You are a Customer Service Company Who Happens to Plan Weddings

Before I started my journey as a wedding planner, I worked a lot of different jobs. From cooking chicken behind the counter at a deli to servicing employees in an HR department, I learned very quickly that having excellent customer service skills could set me apart. And, though I wasn’t always treated kindly or sometimes… Read More »

Editor’s Letter: Customer Service

There are a million and a half things to do as a wedding planner or professional. From managing the planning process to making sure each task gets that oh-so-satisfying checkmark, the days can be long and be gone at the same time. But, in the midst of doing it all for your clients, it is… Read More »

An Introduction to Aisle Planner’s Newest Features

We’ve made lots of exciting updates to the Aisle Planner pro-tools and today, I am walking you through them all in this 35 minute webinar. Give it a watch to learn about: Updates to our Settings Updates to our Lead Management tools New Pro-User Permissions The new Client tab  

How to Use Aisle Planner’s Pro-Tools to Strengthen Your Sales Process

Creating an effective sales process is foundational to building a successful business. So today, in a month focused on sales but with plenty of time to make refinements before booking season, we wanted to talk about the most powerful ways that Aisle Planner’s booking tools can help you strengthen your sales process. Read on for… Read More »

5 Tips for Selling Without Being Pushy with Planner’s Lounge

In order to be a successful business owner, you have to make sales. We don’t have to be that slimy car salesman or act like someone we are not. Let’s look at these 5 strategies for selling your wedding services. 1) Listen More Than You Talk Encouraging potential clients to do the talking will make… Read More »

Should You Put Your Pricing on Your Website?

Wedding vendors spend a lot of time corresponding with couples who are just inquiring about pricing. And, while having the chance to potentially sell your services makes the back and forth worth it, it can also be a drain on resources when, really, they can’t afford you. This leads us to the question: Should you post… Read More »

What You Need to do to Prep for the Next Booking Season

As wedding planners and pros, our lives can be a little (read: a lot) stressful. One of the best ways to get out ahead of things, though, is to use what precious downtime we do have to prep ourselves and our businesses for what’s to come (after, of course, pouring yourself a hearty glass of… Read More »

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