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The Ultimate Business Success Checklist for Wedding Planners

Ah, the life of a wedding planner. It’s exciting, pretty, and no doubt fulfilling. But, running your own business on top of juggling wedding planning with clients can make the #lifeofaweddingplanner a challenging one. Here at APHQ, we always want to make sure that we are supporting you with the tools, resources, and education you… Read More »

How To Routinely Connect With Your Team In A Healthy Way

For me, HR has been the hardest part of owning and running a wedding planning business.  As I’ve expanded into 13+ new markets, I’ve experienced a lot of success and failure with my team.  In my early years, I wore my heart on my sleeve.  I took everything personally, and this lead to a lot… Read More »

Why You Need Workflows In Your Wedding Business

Workflows, processes, SOP’s…what does it all mean?! We hear the buzz words all the time and deep down we know this is an area of our business that we should probably be putting more focus on. But let’s face it, who has the time when we’re busy working with our clients to make their wedding… Read More »

Featured Planner: Kyla and Tasha of Everlasting Events

Here at APHQ, we get to collaborate with some great educational organizations. And, over the years, The Bridal Society has introduced us to hundreds of planners from around the country! So today, we are excited to introduce you to a pair of TBS graduates – Kyla and Tasha of Everlasting Events. Read on to learn about how… Read More »

Pros and Cons of Having Employees in Your Wedding Business

If you have been running your wedding business for awhile, you may find that you don’t have enough time to manage all of the tasks you need to do. Or you may be turning away event inquiries because your schedule is full. At this point, many of us ask ourselves whether it is time to… Read More »

Words & Phrases to Avoid in Your Customer Service Communication

This month, we’re focusing our efforts on the two words that make every business owner cringe: customer service. From customers losing their cool to those who ask 27 random questions that have nothing to do with your business, knowing what to say in customer service communications can be tricky at best (and insanely frustrating at… Read More »

What to Do When a Client is Upset With You

As wedding planners and professionals, we tend to deal with people who are at a…shall we say heightened emotional state? Even the smallest snafu can send engaged couples over the angry-customer edge. And, when we receive that pushback or negative feedback from our couples, it’s no surprise that we can feel attacked and want to… Read More »

Why You are a Customer Service Company Who Happens to Plan Weddings

Before I started my journey as a wedding planner, I worked a lot of different jobs. From cooking chicken behind the counter at a deli to servicing employees in an HR department, I learned very quickly that having excellent customer service skills could set me apart. And, though I wasn’t always treated kindly or sometimes… Read More »

Editor’s Letter: Customer Service

There are a million and a half things to do as a wedding planner or professional. From managing the planning process to making sure each task gets that oh-so-satisfying checkmark, the days can be long and be gone at the same time. But, in the midst of doing it all for your clients, it is… Read More »

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