Disputed charges and chargebacks are an unfortunate fact of doing business, but you can do a few things to reduce your risk:
- Make sure that customers will recognize the name that appears on their credit card or bank account statements. You can set or update your company name that will be shown on your business settings page. We recommend you choose the name that customers most closely associate with you. This might not be your official corporate name—your website domain or the product for which you are known may be a good choice.
- Make it really easy for irate customers to find your customer service contact information, and respond to customer inquiries quickly.
- Similarly, have clear return and refund policies and make it really easy for customers to find them on your website. It’s also a good idea to include these policies on your service agreements or contracts.
- If you ship or rent physical goods, communicate accurate delivery times and keep customers updated throughout the delivery process. If possible, consider requiring a signature upon delivery and for shipped items, use online tracking and delivery confirmation. If you do receive a dispute for product not received, and have delivered or shipped product, always try to include a delivery receipt and/or full shipping label with tracking number present in your evidence submission.