When you’re in your “Invoices” tab, click to the “Payments” page in the top navigation bar. You can see each of the payments you’ve requested from clients. On the far right, you’ll see the option to “refund” a payment that has been completed through Aisle Planner. At this time, you can refund the total amount only.
NOTE: you can only refund a payment when the total of your pending and available balances in your Stripe account (the amount that is pending transfer to your bank account) is above the amount of the refund. If the total of your pending and available balances is not enough, the refund button sends you to this FAQ.
There are two choices to make a refund in this case. First, you can manually record a negative payment in the invoice for the customer and send them a check. Second, you can contact us here and we can work through refunding the payment for you – as long as you have proof your bank account attached to Stripe has a balance that supports the refund amount. For faster assistance when contacting customer support for help issuing a refund, please include the following information:
- Your first and last name
- Email address associated with your Aisle Planner account
- Invoice name
- Amount to be refunded