Support Center

I invited my client to their event, but they haven’t received their invitation. What should I do?

If your client has not received their invitation to join their wedding on Aisle Planner (and you’ve confirmed that they’ve checked their JUNK or SPAM folder) you can resend their invitation or share their unique link to join their wedding on your account.

To Resend Their Invitation

  1.  Click into the event and click on PLANNING PARTNERS towards the top right.
  2.  You’ll see a link to RESEND INVITE – click to resend. We also recommend that you double check that the email address you have for them is correct.
  3.  Once this user has successfully created their account, you will receive a notification that they’ve joined the event.
resend-invite

To Share Their Unique Link

  1.  Click into the event and click on PLANNING PARTNERS towards the top right.
  2.  You’ll see the option to view link.  Copy and paste this into an email to share with your client.
  3.  Once this user has successfully created their account, you will receive a notification that they’ve joined the event.
show-invite-link

To help clients log in after initial sign up, many planners have included a link on their website for CLIENT LOGIN or CLIENT LOUNGE that takes clients directly to the planner’s custom branded login page on Aisle Planner. Clients can also login directly on aisleplanner.com, but it’s always nice to provide your clients the best experience with your brand.

If you don’t want to code or include a ‘Client Login’ link on your website just yet, we recommend that you let your clients know to bookmark your unique login page for future reference.  You could also create a checklist item in your planning template or in your client’s checklist that asks them to bookmark your custom URL to make it easy for future logins.

Scroll to Top