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Ways to Showcase Your Brand in Your Client Experience

Aisle Planner How to Brand Your Client Experience with Invision Events
Photography by Leslie Hollingsworth Photography

As a business owner, having a strong brand identity is important. From communicating the inspiration behind your business to your style and expertise, your brand is something to be shown off! And, because we love a good brand like a good glass of wine, we sat down with Courtney of Invision Events to talk about all of the ways their team has infused their brand into, well everything! Read on for tips about how to make a great first impression with branded welcome packets, how to pull your brand into your sales process as well as her thoughts on how to build a robust (and branded) client experience!


Why Having a Strong Brand is Important

Our brand has grown and evolved over time – as I hope all brands do. I am extremely proud of where we are today. The inspiration behind our branding speaks directly to our design aesthetic for our events: clean, classic, refined. I’m proud that we have reached a point in our business that we don’t have to be unnecessarily bold to catch attention. I am a firm believer that understated always makes a stronger statement, anyways. We are confident in who we are, who our clients are and what our core style is. Having a strong brand identity is important because it allows you to communicate to your clients and the industry at large in both an effortless  and effective manner.

Aisle Planner How to Brand Your Client Experience with Invision Events
Photography by Leslie Hollingsworth Photography

How to Bring Your Brand Into Your Sales Process

Most of our branding in our sales process is through our website. Our site is painstakingly curated to put forth the best representation of what it is we do at our core: design and produce classic and refined events. Clients who are finding us through a non-referral avenue always state that our website is what drew them in. We ensure that our brand is repeated in our emails and any communication including our proposals and contracts. It’s important to give these details of your business the attention they deserve. Hitting the ground running with a great first impression and then building upon that with cohesive pieces of marketing continue to enhance the experience for the client, and ultimately, your perceived value.

Pro tip: Need a few ideas on things to brand in your sales process? Think about things like your business cards, swag, brochures, proposals, contracts! And, you can easily brand your documents in Aisle Planner!

Aisle Planner How to Brand Your Client Experience with Invision Events
Photography by Leslie Hollingsworth Photography

How to Brand Your Client Experience

First, we want our clients to know that they are working with a team and we introduce them to the team that will be making their day a success. As much as a brand is a visual representation of your business, there are real people behind that brand. And our clients aren’t just another bride on our calendar. They are a part of our lives as much as we are a part of theirs. Upon booking, we send out welcome packages that include items that are branded specifically for our business but also things that are strictly gift items, but that still speak to our brand and are intentional and thoughtful and appreciated by our clients.

Throughout the planning process, we love when our clients have our brand reinforced to them. What seems like small things is truly just building that trust in our brand and process. Anything from branded stationery and client notebooks to the online client portal on our website to their Aisle Planner account – it all lays that groundwork.

How to Brand Your Process

Continuing with the concept that your brand speaks to your client and that presenting it cohesively throughout the experience is what can help to differentiate you, we leave no stone unturned. Whether it is a budget sign-off, insurance release form or a hair and make-up schedule, every document from us includes our custom font, color schematic and logo. We also have branded aprons and t-shirts for wedding day execution as well as bags for our staff to tote their emergency kits around in. Truly, the opportunities for a well thought out brand are endless, you just have to take the time to develop them. And in a creative business, it pays to dig deep into your own business, brand and processes in just the same way you push yourself for your own clients.

How do you brand your client experience or process? We’d love to know in the comments below!

About the Author

Tayler Cusick Hollman
Tayler Cusick Hollman

Tayler is the Creative & Marketing Director at Aisle Planner. She is obsessed with color and pattern, notoriously cooks everything from scratch, and can sometimes be seen cruising around on a skateboard. Follow Tayler on Instagram @taylrd_designs

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